Order Processing

Orders are typically processed within 1-3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, product launches, or holidays, processing times may be slightly longer. If this happens, we will do our best to keep you informed.

Shipping Destinations

We currently ship to a wide range of countries worldwide.

If your country is not available during checkout, please contact us and we'll be happy to check whether shipping can be arranged.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Destination
• Package weight
• Shipping method selected

The final shipping cost will be displayed before you complete your purchase.

Estimated Delivery Times

Delivery times vary depending on the destination and customs procedures. Typical delivery estimates are:

• Cyprus: 1-3 business days
• European Union: 3-10 business days
• United Kingdom: 5-10 business days
• International: 7-20 business days

Please note that these are estimated delivery times and are not guaranteed.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local charges imposed by your country's authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

We recommend checking your local customs regulations before placing an international order.

Delayed Shipments

While we work with reliable shipping partners, occasional delays may occur due to:

• Customs inspections
• Severe weather
• Public holidays
• Transportation disruptions
• Courier delays

Unfortunately, these situations are beyond our control.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order.

We cannot be responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the address.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery. Please include:

• Your order number
• Photos of the damaged package
• Photos of the product

We will investigate the issue and work with you to find an appropriate solution.

If your tracking information indicates that your package has been lost in transit, please contact us and we will assist you in working with the shipping carrier.

Food Products

As our products are food items, we take extra care to package them securely to preserve their quality during transit.

Please store your cacao according to the instructions provided once your order has been delivered.

Questions?

If you have any questions about shipping or your order, we're always happy to help.

From bean to chocolate
Email: support@frombeantochocolate.com
Business Hours: Monday-Friday, 9:00 AM-5:00PM (EET)