SHIPPING INFORMATIONORDER PROCESSING TIMES & DESPATCH DAYS- Order cut-off time for next business day despatch is 5pm
- Despatch days to Capital Cities: Monday to Thursday
DELIVERY TIMEFRAMES (FROM DATE OF DESPATCH)- ACS Post Domestic Post: 1–3 business days
- ACS Post International Post: 3–7 business days
- Self-Pick Up: Next business day from 11am
SHIPPING OPTIONSFREQUENTLY ASKED QUESTIONS
When will my order be despatched?
Express Post: Orders received before 5pm, Monday – Wednesday will usually be despatched the following business day. Orders received after 5pm will be processed the next business day for despatch the following business day. Note that all orders placed after 5pm on Wednesday will be despatched the following Monday, excluding public holidays.
Express Post - International Locations: Orders received before 5pm, Monday – Tuesday will usually be despatched the following business day. Orders received after 5pm will be processed the next business day for despatch the following business day. Note that all orders placed after 5pm on Tuesday will be despatched the following Monday, excluding public holidays.
NOTE: Please allow additional time for orders to be despatched during peak periods.
Can I track my order?
Once your order has been scanned into the delivery system, you will receive a confirmation message including a link to track your order. Depending on the delivery partner used, you will receive an email or an SMS once the order is delivered.
Contact us on +357 95996370 from Monday to Friday between the hours of 9am – 5pm AEST if you require any special delivery requirements or need further information on the delivery partner that services your location.
Can I cancel my order?
Please order carefully as we cannot exchange or refund goods due to the perishable nature of the product. We can only cancel and refund your order if it has not yet been shipped. Once your order has left our warehouse we can no longer process a refund. Please see above for information on when we despatch orders as the majority of our orders are despatched the day that the order is received. Please contact customer service as soon as possible if you wish to cancel an order.
What happens if products are received damaged?
Whilst we take great care to pack orders to ensure they are received in perfect condition, in the event your order is damaged whilst in transit, please send photos to support@frombeantochocolate.com so that we can, at our discretion, arrange either a refund or replacement. Please be aware that we use Express Post to ensure that our products reach you in a short time frame to prevent damage/spoilage of the product. We cannot be held responsible for orders that are not collected from the post office in a timely manner.
DELIVERY POLICY
We take great care with the shipping of your order to ensure it arrives in optimal condition. We use environmentally friendly heat reflective boxes combined with ice packs for non-refrigerated deliveries all year round.
Throughout the Cyprus summer we can experience extreme heat waves. In the event the temperature is above 30 °C at your destination, your order may be held back for a later date of despatch. This is to ensure that the product is not compromised on reaching its destination. In the event this happens, we will be in contact to advise when the expected despatch date will be.
Frombeantochocolate cannot be held responsible for conditions beyond our control such as severe weather or service interruptions. Frombeantochocolate takes no responsibility for melted product in remote destinations, however we take all measures to ensure this does not happen.
DISCLAIMER: We believe that we have aligned ourselves with excellent delivery partners but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always work with our delivery partners to ensure the prompt arrival of your products.
- Order cut-off time for next business day despatch is 5pm
- Despatch days to Capital Cities: Monday to Thursday
- ACS Post Domestic Post: 1–3 business days
- ACS Post International Post: 3–7 business days
- Self-Pick Up: Next business day from 11am
SHIPPING OPTIONS
When will my order be despatched?
Express Post: Orders received before 5pm, Monday – Wednesday will usually be despatched the following business day. Orders received after 5pm will be processed the next business day for despatch the following business day. Note that all orders placed after 5pm on Wednesday will be despatched the following Monday, excluding public holidays.
Express Post - International Locations: Orders received before 5pm, Monday – Tuesday will usually be despatched the following business day. Orders received after 5pm will be processed the next business day for despatch the following business day. Note that all orders placed after 5pm on Tuesday will be despatched the following Monday, excluding public holidays.
NOTE: Please allow additional time for orders to be despatched during peak periods.
Can I track my order?
Once your order has been scanned into the delivery system, you will receive a confirmation message including a link to track your order. Depending on the delivery partner used, you will receive an email or an SMS once the order is delivered.
Contact us on +357 95996370 from Monday to Friday between the hours of 9am – 5pm AEST if you require any special delivery requirements or need further information on the delivery partner that services your location.
Can I cancel my order?
Please order carefully as we cannot exchange or refund goods due to the perishable nature of the product. We can only cancel and refund your order if it has not yet been shipped. Once your order has left our warehouse we can no longer process a refund. Please see above for information on when we despatch orders as the majority of our orders are despatched the day that the order is received. Please contact customer service as soon as possible if you wish to cancel an order.
What happens if products are received damaged?
Whilst we take great care to pack orders to ensure they are received in perfect condition, in the event your order is damaged whilst in transit, please send photos to support@frombeantochocolate.com so that we can, at our discretion, arrange either a refund or replacement. Please be aware that we use Express Post to ensure that our products reach you in a short time frame to prevent damage/spoilage of the product. We cannot be held responsible for orders that are not collected from the post office in a timely manner.
We take great care with the shipping of your order to ensure it arrives in optimal condition. We use environmentally friendly heat reflective boxes combined with ice packs for non-refrigerated deliveries all year round.
Throughout the Cyprus summer we can experience extreme heat waves. In the event the temperature is above 30 °C at your destination, your order may be held back for a later date of despatch. This is to ensure that the product is not compromised on reaching its destination. In the event this happens, we will be in contact to advise when the expected despatch date will be.
Frombeantochocolate cannot be held responsible for conditions beyond our control such as severe weather or service interruptions. Frombeantochocolate takes no responsibility for melted product in remote destinations, however we take all measures to ensure this does not happen.
DISCLAIMER: We believe that we have aligned ourselves with excellent delivery partners but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always work with our delivery partners to ensure the prompt arrival of your products.